Customer order to confirmed delivery
Promise a date you can keep, then keep it.
- Sales
- Planning
- Stores
- Purchase
- Production
- Quality
- Dispatch
01 · What starts it
This process begins when
- Customer PO received
- Schedule release from a regular customer
- Verbal order confirmed on a call
02 · Step by step
Where this usually breaksWhat should happen
Step 1 of 8 · SalesOrder received and recorded
Check· Item, quantity, rate, date· Matches the quotation
Output: Order entered in one placeCommon failureOrder sits in WhatsApp or email only
03 · Common breakpoints
Step 1 · Order received and recordedOrder sits in WhatsApp or email only
Step 2 · Material and capacity checkedDate promised before this check
Step 3 · Order confirmed to customerCustomer told a date planning never agreed
Step 6 · Made and inspectedSlips are found at the end
04 · What to track
On-time delivery against first promised date
Orders with a changed date
Days from order to confirmation
- lamp could check material and capacity before a date is promised.
- lamp could track every open order against its blockers.
- lamp could draft customer updates when a date changes.
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