Orders are ready but not dispatched
Check production, quality, packing, documents and transport together.
01 · What is usually happening?
Production says the order is done. The order still has not left, because one of five small things is missing.
Most late dispatches come from the last 10 percent: packing, documents, release or a truck.
The question people usually ask“Why has it not gone?”
The more useful question“What is still missing for this order, and who is getting it?”
02 · Common causes
- 01Packing material not planned
- 02Final release pending
- 03Invoice or e-way bill not ready
- 04Transport booked too late
- 05Short quantity after final inspection
- 06Customer delivery instructions unclear
03 · What to check now0 of 6 checked
04 · What good looks like
- 01Readiness checked one day before dispatch.
- 02Documents prepared in parallel with packing.
- 03Transport booked against the dispatch plan.
- 04One person owns the dispatch list.
05 · Where this connects
This rarely stays in one department
What it can lead to: A promised date missed by one day, for want of one document.
Start from a problem
Work flows left to right, top to bottomKEYMost important for manufacturing
These support every part of the business
Problem
Dispatch held up
Usually connected to
How it spreads
- Packing
- Documents
- Truck
- Customer
What it can lead to: Goods are ready but the order still ships late.
lamplamp can check packing, documents and transport a day ahead.
06 · Related processesFinished goods to dispatchCustomer order to confirmed deliveryInvoice to payment
Related guidesWhat should be checked before dispatch?
08 · lamp
lamp could keep this moving
lamp is not available yet. These are things it is being built to do.
- lamp could check each dispatch a day ahead.
- lamp could chase the transporter for confirmation.
- lamp could tell accounts which invoices to prepare.
Does your business handle this differently?Tell us what we have missed: a cause, a check, or a better way of handling it.
Suggest an addition