Quality issue to closure
Fix the cause so the same problem does not come back next month.
- Quality
- Production
- Stores
- Sales
- Supplier
01 · What starts it
This process begins when
- Rejection on the line
- Customer complaint
- Incoming material failure
02 · Step by step
Where this usually breaksWhat should happen
Step 1 of 6 · AnyoneIssue found and recorded
Check· What, where, how many
Output: Issue log entry03 · Common breakpoints
Step 2 · Material held and taggedSuspect stock keeps moving
Step 4 · Root cause foundCause guessed, not checked
04 · What to track
Open issues by age
Repeat issues in 90 days
Customer complaints per month
- lamp could track every open issue until it is closed.
- lamp could remind owners of pending actions.
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