Dispatch documents are missing
Build a readiness check before the truck arrives.
01 · What is usually happening?
The truck is loaded, then someone realises the invoice, the e-way bill or the test certificate is not ready. The truck waits while the paperwork is chased.
Sometimes it leaves without one, and the problem shows up at the gate or at the customer.
The question people usually ask“Why is the paperwork not ready when the truck is?”
The more useful question“Which documents does each dispatch need, and who prepares each one?”
02 · Common causes
- 01No single list of documents for each customer
- 02Documents are prepared after loading, not before
- 03Different people hold different pieces
- 04Customer-specific requirements are in someone's memory
- 05E-way bill details are entered at the last minute
- 06Nobody checks the set before the truck leaves
03 · What to check now0 of 6 checked
04 · What good looks like
- 01A document list exists for each customer.
- 02Documents are prepared before loading starts.
- 03One person checks the set and signs off.
- 04E-way bill details are verified in advance.
- 05Held dispatches are counted and their causes fixed.
05 · Where this connects
This rarely stays in one department
What it can lead to: Trucks wait at the gate and customers reject incomplete deliveries.
Start from a problem
Work flows left to right, top to bottomKEYMost important for manufacturing
These support every part of the business
Problem
Dispatch documents are missing
Usually connected to
How it spreads
- Orders & Delivery
What it can lead to: Trucks wait at the gate and customers reject incomplete deliveries.
lamplamp could list the documents each customer needs for each dispatch.
06 · Related processesFinished goods to dispatch
08 · lamp
lamp could keep this moving
lamp is not available yet. These are things it is being built to do.
- lamp could list the documents each customer needs for each dispatch.
- lamp could draft the invoice, challan and e-way bill for your approval.
- lamp could warn when a document is missing before the truck is loaded.
- lamp could keep a copy of each set with the order.
Does your business handle this differently?Tell us what we have missed: a cause, a check, or a better way of handling it.
Suggest an addition