Every department has a different version of the truth
Make source differences visible and reconcile them.
01 · What is usually happening?
Sales says the order is ready, production says it is half done, stores says the material is short, and accounts says the customer has not paid the last invoice. Each is right about their own sheet.
Meetings are spent agreeing on the facts instead of deciding what to do.
The question people usually ask“Which number is right?”
The more useful question“Where does each fact live, who updates it, and how do the departments see the same one?”
02 · Common causes
- 01Each department keeps its own sheet
- 02Data is copied by hand, with delay
- 03Definitions differ: ready, delivered, paid
- 04No single owner of an order's status
- 05Systems do not talk to one another
- 06Nobody compares the versions
03 · What to check now0 of 6 checked
04 · What good looks like
- 01One shared record of each order's status.
- 02Words like ready and delivered mean the same everywhere.
- 03Changes reach every department the same day.
- 04Someone owns the order end to end.
- 05Meetings decide actions, not facts.
05 · Where this connects
This rarely stays in one department
What it can lead to: Time and trust are spent arguing about facts.
Start from a problem
Work flows left to right, top to bottomKEYMost important for manufacturing
These support every part of the business
Problem
Every department has a different version of the truth
Usually connected to
How it spreads
- Management
What it can lead to: Time and trust are spent arguing about facts.
lamplamp could gather each order's status from the sheets, chats and system.
06 · Related processesCustomer order to confirmed delivery
08 · lamp
lamp could keep this moving
lamp is not available yet. These are things it is being built to do.
- lamp could gather each order's status from the sheets, chats and system.
- lamp could show the differences between departments.
- lamp could keep one shared view that everyone reads.
- lamp could bring up only the disagreements that need a decision.
Does your business handle this differently?Tell us what we have missed: a cause, a check, or a better way of handling it.
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