One technician knows every machine
Find continuity risk and write down critical knowledge.
01 · What is usually happening?
One technician knows the quirks of every machine, which belt slips in the monsoon, which setting fixes the vibration. None of it is written, and it all leaves with them on their day off.
The business is one illness away from a long stoppage.
The question people usually ask“What if they were off sick?”
The more useful question“What does this person know that someone else could learn, and where should it be written?”
02 · Common causes
- 01Knowledge is passed by watching, not by writing
- 02No second person is trained on the critical machines
- 03The technician is too busy to document
- 04Fixes are not recorded after a repair
- 05Manuals are missing or unread
- 06The technician is the only contact for outside vendors
03 · What to check now0 of 6 checked
04 · What good looks like
- 01A short fix note exists for each critical machine.
- 02A second person has done each common repair once.
- 03Manuals are in one place.
- 04Vendor contacts are shared.
- 05The technician can take leave without a crisis.
05 · Where this connects
This rarely stays in one department
What it can lead to: One absence turns a minor fault into a long stoppage.
Start from a problem
Work flows left to right, top to bottomKEYMost important for manufacturing
These support every part of the business
Problem
One technician knows every machine
Usually connected to
How it spreads
- Maintenance
What it can lead to: One absence turns a minor fault into a long stoppage.
lamplamp could turn a technician's repair notes into a fix sheet for each machine.
08 · lamp
lamp could keep this moving
lamp is not available yet. These are things it is being built to do.
- lamp could turn a technician's repair notes into a fix sheet for each machine.
- lamp could ask for a note after every repair.
- lamp could let a second person ask what the usual fix is.
- lamp could show which machines depend on one person.
Does your business handle this differently?Tell us what we have missed: a cause, a check, or a better way of handling it.
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