POD takes too long to come back
Track delivery proof and close the shipment properly.
01 · What is usually happening?
The goods are delivered, but the signed proof of delivery takes weeks to return. The invoice cannot be pressed for payment without it, and the customer's accounts team uses the gap.
Cash that was earned on delivery waits for a piece of paper.
The question people usually ask“Where is the proof of delivery?”
The more useful question“Which deliveries are still waiting for their signed copy, and who is chasing each?”
02 · Common causes
- 01Nobody owns collecting the proof of delivery
- 02The transporter returns it in a bundle, weeks later
- 03Photos of the signed copy are not asked for
- 04Customers sign on a different copy
- 05Payment follow-up does not check for the proof
- 06Late proofs are not tracked by transporter
03 · What to check now0 of 6 checked
04 · What good looks like
- 01A photo of the signed proof is sent on the day of delivery.
- 02The original follows within a set number of days.
- 03Open proofs are listed and owned.
- 04Slow transporters are named and discussed.
- 05The invoice goes for payment with the proof attached.
05 · Where this connects
This rarely stays in one department
What it can lead to: Earned money arrives late because a piece of paper does.
Start from a problem
Work flows left to right, top to bottomKEYMost important for manufacturing
These support every part of the business
Problem
POD takes too long to come back
Usually connected to
How it spreads
- Orders & Delivery
What it can lead to: Earned money arrives late because a piece of paper does.
lamplamp could ask the driver for a photo of the signed proof on delivery.
Related guidesHow to prioritise overdue receivables
08 · lamp
lamp could keep this moving
lamp is not available yet. These are things it is being built to do.
- lamp could ask the driver for a photo of the signed proof on delivery.
- lamp could attach it to the invoice automatically.
- lamp could list deliveries still waiting for a proof.
- lamp could chase the transporter for the original.
Does your business handle this differently?Tell us what we have missed: a cause, a check, or a better way of handling it.
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