Rejected material stays unresolved
Clarify hold, return, replacement and supplier follow-up.
01 · What is usually happening?
Incoming material fails inspection and is set aside in a corner. The supplier is told on the phone, but nothing is written, no return is arranged and no credit is claimed.
Months later the material is still there, and the business has paid for it.
The question people usually ask“What happened to the rejected material?”
The more useful question“Who is dealing with it, and has the supplier agreed to take it back or credit it?”
02 · Common causes
- 01Rejection is not recorded with a reason and a photo
- 02The supplier is told verbally
- 03Nobody owns the return or the credit note
- 04Rejected stock sits in usable stock in the system
- 05Replacement is arranged but the original is forgotten
- 06Rejections are not tracked by supplier
03 · What to check now0 of 6 checked
04 · What good looks like
- 01A rejection is logged with reason, photo and quantity.
- 02The supplier is told in writing the same day.
- 03One person owns each return until it is closed.
- 04Rejected stock is separate from usable stock.
- 05Rejections are tracked by supplier and discussed.
05 · Where this connects
This rarely stays in one department
What it can lead to: Money is paid for material that is never used or returned.
Start from a problem
Work flows left to right, top to bottomKEYMost important for manufacturing
These support every part of the business
Problem
Rejected material stays unresolved
Usually connected to
How it spreads
- Quality
What it can lead to: Money is paid for material that is never used or returned.
lamplamp could log a rejection from a photo and a voice note.
06 · Related processesQuality issue to closureMaterial receipt to usable stockPurchase requirement to material received
Related guidesHow to manage supplier delays
08 · lamp
lamp could keep this moving
lamp is not available yet. These are things it is being built to do.
- lamp could log a rejection from a photo and a voice note.
- lamp could send the supplier a written note with the evidence.
- lamp could chase the return or credit until it is closed.
- lamp could show rejection rates by supplier.
Does your business handle this differently?Tell us what we have missed: a cause, a check, or a better way of handling it.
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