Transporter confirmation comes too late
Decide when vehicle planning should start and when to escalate.
01 · What is usually happening?
The goods are packed and ready, but the truck has not been confirmed. Someone calls two or three transporters, none picks up, and the dispatch slips to the next day.
The customer was promised delivery, and the delay is blamed on the factory.
The question people usually ask“Is the truck coming?”
The more useful question“Which dispatches today still have no confirmed transport, and who is arranging each?”
02 · Common causes
- 01Transport is arranged on the day, not the day before
- 02One person has the transporter contacts
- 03No standing arrangement with a few reliable transporters
- 04Confirmation is by phone and not recorded
- 05Dispatch readiness is not visible to the person booking
- 06Rates are negotiated each time
03 · What to check now0 of 6 checked
04 · What good looks like
- 01Transport is booked the day before.
- 02A short list of transporters is on standing terms.
- 03Confirmations are written, with a time.
- 04The booking person sees what will be ready.
- 05Slipped dispatches are counted and reviewed.
05 · Where this connects
This rarely stays in one department
What it can lead to: Ready goods wait a day and the customer is told the factory was late.
Start from a problem
Work flows left to right, top to bottomKEYMost important for manufacturing
These support every part of the business
Problem
Transporter confirmation comes too late
Usually connected to
How it spreads
- Orders & Delivery
What it can lead to: Ready goods wait a day and the customer is told the factory was late.
lamplamp could list tomorrow's dispatches that have no truck.
06 · Related processesFinished goods to dispatch
08 · lamp
lamp could keep this moving
lamp is not available yet. These are things it is being built to do.
- lamp could list tomorrow's dispatches that have no truck.
- lamp could message the transporters and collect confirmations.
- lamp could tell the customer if a dispatch is at risk.
- lamp could record each transporter's reliability.
Does your business handle this differently?Tell us what we have missed: a cause, a check, or a better way of handling it.
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