Payment promises are not tracked
Record promised dates and follow up when they are missed.
01 · What is usually happening?
A customer says the payment will come on Friday. Someone notes it, or does not. Friday passes, and nobody remembers whether Friday was a promise or a hope.
The business keeps chasing as if it were the first time, and the customer learns that promises have no cost.
The question people usually ask“When will they pay?”
The more useful question“What did each customer promise, when, and what happened when the date passed?”
02 · Common causes
- 01Promises are made on calls and not recorded
- 02The record, if any, is in one person's notebook
- 03No reminder on the promised date
- 04Broken promises are not counted
- 05Follow-up starts again from zero each time
- 06Sales and accounts do not share what was said
03 · What to check now0 of 6 checked
04 · What good looks like
- 01Every promise is recorded with a date and an amount.
- 02A reminder fires on the promised date.
- 03A broken promise changes the next step.
- 04Sales and accounts see the same record.
- 05Promise-keeping is reviewed by customer.
05 · Where this connects
This rarely stays in one department
What it can lead to: Money that was promised is chased from scratch, and often late.
Start from a problem
Work flows left to right, top to bottomKEYMost important for manufacturing
These support every part of the business
Problem
Payment promises are not tracked
Usually connected to
How it spreads
- Finance
What it can lead to: Money that was promised is chased from scratch, and often late.
lamplamp could record a payment promise from a WhatsApp message or a call note.
06 · Related processesInvoice to payment
08 · lamp
lamp could keep this moving
lamp is not available yet. These are things it is being built to do.
- lamp could record a payment promise from a WhatsApp message or a call note.
- lamp could check on the promised date and tell you if money has not come.
- lamp could draft the next reminder for your approval.
- lamp could show which customers keep their promises.
Does your business handle this differently?Tell us what we have missed: a cause, a check, or a better way of handling it.
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