Too many discounts need owner approval

Every discount request goes to the owner, because nobody else knows where the line is. The owner is interrupted for small amounts and the salesperson waits with the customer on hold.

Over time the owner either approves everything to save time, or becomes the slowest step in the sale.

1. 01No written limit for what sales may give
2. 02The owner has never said what margin they will not go below
3. 03Cost and margin are not visible to the salesperson
4. 04Past approvals are not recorded, so each one feels new
5. 05A single exception was once expensive, so all of them are checked
6. 06Nobody reviews the discounts after they are given

1. 01A limit by role: what sales can give without asking.
2. 02A simple rule for what needs the owner.
3. 03The salesperson sees the margin before they answer.
4. 04Every discount is recorded with a reason.
5. 05The owner reviews a weekly summary, not each request.