Customers are paying late
Prioritise follow-ups by amount, age, promise date and customer context.
01 · What is usually happening?
Sales are good but the bank balance is not. A few large customers are 45 days past due, and follow-up happens only when someone remembers.
Calls go to whoever is easiest to reach, not to the amounts that matter.
The question people usually ask“Who owes us money?”
The more useful question“Who should we call today, and what did they promise last time?”
02 · Common causes
- 01No reminder before the due date
- 02Promised dates not recorded
- 03Disputes and short payments left open
- 04Sales and accounts both assume the other is following up
- 05Credit limits not checked before new orders
- 06Invoices sent late or with errors
03 · What to check now0 of 6 checked
04 · What good looks like
- 01Invoice on dispatch day.
- 02Reminder before the due date.
- 03Call list ranked every Monday.
- 04Every promise recorded with a date.
- 05Disputes owned and closed quickly.
- 06New orders checked against overdue amount.
05 · Where this connects
This rarely stays in one department
What it can lead to: Cash is short for supplier payments and payroll.
Start from a problem
Work flows left to right, top to bottomKEYMost important for manufacturing
These support every part of the business
Problem
Customers paying late
Usually connected to
How it spreads
- Dispatch
- Invoice
- Customer
- Collections
- Cash
What it can lead to: Cash is short for supplier payments and payroll.
lamplamp can send reminders and tell you who to call first.
08 · lamp
lamp could keep this moving
lamp is not available yet. These are things it is being built to do.
- lamp could send reminders before due dates.
- lamp could record promised dates.
- lamp could build today's call list.
- lamp could flag customers ordering above their limit.
Does your business handle this differently?Tell us what we have missed: a cause, a check, or a better way of handling it.
Suggest an addition